Any claim must be submitted by the party paying for transport and the costs must have been paid in full to ensure claim processing.
The claimant must keep the damaged goods until the claim is concluded. The carrier must be able to inspect and recover the goods. Otherwise, it may deny reimbursement for the claim.
If you do not have on hand all the paperwork needed to complete the claim form, you must advise us of your intent to claim by completing the notice of intent to claim. You must then submit the claim form within 6 months of the date you sent the notice of intent to claim.
The claimant has 60 days from the date of delivery of the goods to submit a written notice of intent to claim or a claim to the carrier in the event of damage, total or partial loss, or any other cause (Art. 2050 CcQ).
The claimant has 9 months from the date of shipping to send a written notice of intent to claim to the carrier in the event of non-delivery of all goods (Art. 2050 CcQ).
No claim under $50 will be treated.
Subject to Section 6, the maximum amount that may be payable by the carrier for any lost or damaged goods, whether or not due to negligence, will be equal to the value of the goods at the place and time of shipment.
The carrier’s liability is limited to a maximum of $4.41/kg ($2.00/lb.) depending on the total weight of the shipment.
The carrier is not liable for damage that results from force majeure or any latent defect in the goods, including inadequate packaging or normal loss.
The claimant must make every effort to minimize loss before submitting the claim.
All claim conditions and limitations contained in the bill of lading issued by the carrier apply to any claim submitted.
The claimant must include all mandatory information and attach all requested supporting documents for the claim to be processed.