Any claim must be submitted by the party paying for transport and the costs must have been paid in full to ensure claim processing.
The claimant must keep the damaged goods until the claim is concluded. The carrier must be able to inspect and recover the goods. Otherwise, it may deny reimbursement for the claim.
If you do not have on hand all the paperwork needed to complete the claim form, you must advise us of your intent to claim by completing the notice of intent to claim. You must then submit the claim form in a timely manner, i.e., within 6 months of the date you sent the notice of intent to claim.
The claimant has 60 days from the date of delivery of the goods to submit a notice of intent to claim to the carrier in the event of damage, total or partial loss, or any other cause (Art. 2050 CcQ).
The claimant has 9 months from the date of shipping to send a written notice of intent to claim to the carrier in the event of non-delivery of all goods (Art. 2050 CcQ).